Returns

We hope you would be happy with your purchase. If you would like to return the product for any reason, please follow the following procedures for a full refund or replacement:

• On the back of your delivery note or on another piece of paper, include your order number, contact and the reason for the return.
• Repackage the unused product in its original packaging, including any accessories that came with it.
• Send the product back to 45 Raglan Road, Reigate, Surrey RH2 0DU.

Please note the following:

• Return goods have to be sent back to us within 14 days of receipt for a full refund or replacement.
• Return postage cost is non-refundable.
• We can only deal with returns until the goods reach our warehouse so we recommend you obtain a proof of posting certificate from the post office.

We are very serious in quality control of our products. In the very rare occasion if you find any fault with our products, please follow the above procedures and return the goods to us for a full refund or replacement.

For personalised item, unless it is faulty, we cannot accept any return.