Delivery and Returns Information

UK & Rest of the World

Delivery

UK Customers

All orders will be sent by the Royal Mail 48 service, tracked.  You will receive your order within 2 to 5 working days after placing the order with us.  For personalised items, please allow 2 extra working days on top.

Overseas Customers

Your parcels will be sent by the Royal Mail International Tracked/Signed service then distributed to you through your local Post Office.  This is a tracked/signed service.  You will receive your order in about 7 to 10 working days after you placed the order with us.  For personalised items, please allow 2 extra working days on top.

Postage

UK Customers
Free

Overseas Customers
Europe:  £10
Rest of the World:  £13

Returns

We hope you will be happy with your purchase. If you would like to return the product for any reason, please follow the instructions below:

  • On the back of your delivery note or on another piece of paper, include your order number, contact and the reason for the return.
  • Repackage the unused product in its original packaging, including any accessories that came with it.
  • Send the product back to 45 Raglan Road, Reigate, Surrey RH2 0DU, United Kingdom.

Please note the following:

  • Return goods have to be sent back to us within 30 days of receipt for a full refund or replacement.
  • Return postage cost is non-refundable.
  • We can only process your return once the goods have reached our warehouse so we recommend you obtain a proof of posting certificate from the post office.

We take the quality of our products very seriously. In the extremely rare event that you should find a fault with any of our products, please follow the process above and return the goods to us for a full refund or replacement.

We cannot accept the return of any personalised items, unless they prove to be faulty.

USA

Delivery

All orders will be sent by the Royal Mail International Tracked & Signed service in the UK then distributed to you through USPS in the US.  You will receive your order in about 7 to 10 working days after you placed the order with us.  For personalized items, please allow 2 extra working days on top.

Postage

$16.90

Returns

We hope you will be happy with your purchase. If you would like to return the product for any reason, please follow the instructions below:

  • On the back of your delivery note or on another piece of paper, include your order number, contact and the reason for the return.
  • Repackage the unused product in its original packaging, including any accessories that came with it.
  • Send the product back to 45 Raglan Road, Reigate, Surrey, RH2 0DU, United Kingdom.

Please note the following:

  • Return goods have to be sent back to us within 30 days of receipt for a full refund or replacement.
  • Return postage cost is non-refundable.
  • We can only process your return once the goods have reached our warehouse so we recommend you obtain a proof of posting certificate from the post office.

We take the quality of our products very seriously. In the extremely rare event that you should find a fault with any of our products, please follow the process above and return the goods to us for a full refund or replacement.

We cannot accept the return of any personalized items, unless they prove to be faulty.

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